COMMAND CENTER
Real-time Operational Overview
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Entity Overview
PROVIDERS
1,284▲ +12
REGISTERED
1,272▲ +8
PAYERS
42▲ +2
ACTIVE
38▲ +2
VENDORS
76▲ +3
REGISTERED
64▲ +7
Transaction KPIs
ELIGIBILITY
128,420
▲ +6.2%
vs yesterday
AUTHORIZATION
42,180
▲ +13.4%
vs yesterday
CLAIMS SUBMISSION
53,412
▲ +8.4%
vs yesterday
CLAIMS STATUS
96,204
▲ +12.1%
vs yesterday
PAYMENT
18,942
▼ -1.2%
vs yesterday
REMITTANCE
21,455
▲ +4.6%
vs yesterday
Transactions today · by hour
EligibilityClaimsAuthorization
Transaction volume · by type (today)
361,613
TOTAL
Eligibility128,420(35.5%)
Claims Submission96,204(26.6%)
Authorization42,180(11.7%)
Payment18,942(5.2%)
Remittance21,455(5.9%)
Others54,412(15.0%)
Top transaction trends
Increase in Eligibility▲ +6.3%
Increase in Authorization▲ +13.7%
Increase in Claims▲ +9.3%
Decrease in Payment▼ -0.8%
Increase in Remittance▲ +4.4%
Platform Health
99.9%
OPERATIONAL
RESPONSE TIME
193 ms
AVAILABILITY
99.92%
Service Health
SERVICESTATUSRESPONSE TIME
API Gateway
● Operational123 msClaims Service
● Operational219 msAuth Service
● Operational106 msPayer Webhooks
● Operational580 msReporting Engine
● Operational263 msAPI Response Time · last 20 min
Success Rate99.52%
FAILED TRANSACTIONS
167Support Tickets
Ticketing & SLA Overview
2,006
TOTAL
Open127
Pending30
Closed (today)1,842
SLA Breaches7
Tickets · last 7 days
OPENCLOSED
SLA COMPLIANCE (30D)97.4%
SYSTEM ALERTS
3
Active Alerts
HIGH RESPONSE TIME
Claims Service
2m ago
INCREASED ERROR RATE
Auth Service
5m ago
PAYMENT DELAY
Payer Webhooks
12m ago
TRANSACTIONS TODAY
361,613
ACTIVE USERS
1,211
DATA THROUGHPUT
2.48 TB
SYSTEM LOAD
43%